DENVER (KDVR) — Crime continues to rise in the Mile High City, but dispatchers are taking longer to pick up the phone when you’re in a crisis.
According to the National Emergency Number Association, 90% of 911 calls should be picked up within the first 15 seconds, with 95% answered within the first 20 seconds.
While Denver 911 was close to those standards in 2019 and 2020, over the past two years it has taken significantly longer for Denver dispatchers to pick up. In 2020, 92% of 911 calls were picked up in 15 seconds, but in 2021 that figure dropped to 75% of calls picked up in that time.
So far in 2022, roughly six out of 10 calls are picked up in 15 seconds and 65% are picked up…
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