DALLAS (KDVR) – “We’re sorry”: That’s the main message Southwest Airlines reiterated on Thursday in an official statement after cancelling and delaying thousands of flights this week.
“There’s a lot to say about what happened over the last several days, but we’ll start with the most important message: we’re sorry. Cancelling thousands of flights & displacing Customers isn’t what we want for you, nor is it what you should expect from us,” the airline tweeted Thursday morning.
Southwest President and COO Mike Van de Ven offered an explanation on the airline’s website, saying the operational disruption began on Friday and was initially created by weather and air traffic constraints that stalled Florida operations.
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