Hertz apologizes for denying Puerto Rican man car because he didn’t have his passport

Hertz has apologized for denying a Puerto Rican man a rental car that he paid for in advance.

The man, Humberto Marchand, said he presented his Puerto Rican drivers license to an employee at a Hertz rental car counter at New Orleans’ international airport last week and was told he would need to show his passport. The employee insinuated, according to Marchand, that he was a foreigner and couldn’t rent a vehicle without showing his passport.

Puerto Ricans are United States citizens. Marchand was not carrying his U.S. passport.